How good are we at listening to our patients?

Screen Shot 2013-05-07 at 11.52.24 AMDental offices are structured to provide safe care to as many patients as possible on any given day. Access to care and bottom lines are important. My question today is: what can we do to intentionally design into the current model time for dentistry to really listen to our patients. Please read Curing the Common Cold of Leadership, an excellent article by Daniel Goleman

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